PRICING
We aim to be fully open and transparent around pricing, in order to help build trust with customers.
To really dig into the costs of doing customer discovery research, we have written a blog post which gives much more detail about what drives cost and therefore how you might reduce overall fees.
Essentially, our costs boil down to:
To really dig into the costs of doing customer discovery research, we have written a blog post which gives much more detail about what drives cost and therefore how you might reduce overall fees.
Essentially, our costs boil down to:
- Research time – including set-up, interviewing, analysis and communication of results
- Sample costs – aka ‘people’ – making sure you have the right kind of people taking part
- Analysis time – ensuring that the data collected has been thoroughly sifted for fresh insights and new thinking
- Other costs – largely access to tools and platforms to help do all of the above
On this page you will see a pricing menu, which gives a clear sense of what you need to be prepared to pay for our products and services. Note that a research project can vary in cost, depending on the factors above.
The blog post on pricing is well worth reviewing at this point.
The blog post on pricing is well worth reviewing at this point.
CUSTOMER DISCOVERY PRICING
Our most popular way of delivering work is fully outsourced. Scroll down to find more flexible options and pricing.
CUSTOMER DISCOVERY WITH 0% STRESS
Done for you. Fully outsourced customer discovery work; we handle everything for you. We manage the whole process with our tried and trusted methods. We also assist you to apply and integrate the findings and fresh insights into your roadmap
From £3,000
+VAT
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Bespoke research design to suit your needs
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Multi-method approach available
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Typical 30-day turnaround
Popular
For those who prefer to carry out customer discovery themselves, or are working to a tighter budget, we offer a ‘done with you’ option and a ‘done by you’ option. Please book a call to discuss which option is going to work best for your business.
FEEL FULLY SUPPORTED BY US
Done with you. We provide a set amount of consultancy time to work with you. Together, we, manage and oversee your customer discovery work to make sure you deliver it to a high standard and on time
From £999
+VAT
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Dedicated time to oversee your project
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Expert advice on hand when you need it
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Focused time on analysis / insight generation
BE YOUR BEST RESEARCHER
Done by you. We provide the training materials and resources you need to bring more rigour to your customer discovery work and therefore more confidence in deploying it into your business
Pay what you can
+VAT
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On demand video training
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Resources and templates provided
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Limited in-person advice available